This Privacy Policy explains how Lucky55 collects, uses, stores, and protects your personal information when you use our platform. We are committed to handling your data with transparency, care, and in accordance with applicable data protection principles.
These six principles summarise our approach to data privacy. They do not replace the full policy text below — please read all sections carefully.
We collect only the personal information that is genuinely necessary to provide our services, verify your identity, process payments, and meet our regulatory obligations — nothing more.
All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption. Personal data at rest is stored in encrypted, access-controlled environments with limited internal access.
Lucky55 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is yours — it is not a commodity we profit from.
You have the right to access, correct, and request deletion of your personal data held by Lucky55. We will respond to all valid data requests within a reasonable timeframe, as described in this policy.
Data is shared with third parties only where strictly necessary — such as payment processors, KYC verification providers, and regulatory authorities — and only to the extent required for those specific purposes.
We tell you clearly what data we collect, why we collect it, how long we keep it, and who we share it with. If we make material changes to this policy, we will notify you before those changes take effect.
This Privacy Policy ("Policy") sets out how Lucky55 ("Lucky55", "we", "us", "our") collects, uses, stores, discloses, and otherwise processes personal data about individuals ("you", "User", "Member") who access or use the Lucky55 platform at https://lucky55.cam, including all associated services, games, features, and promotional content.
Lucky55 is committed to protecting the privacy and personal data of all Members. We recognise that privacy is a fundamental right, and we take our obligations as a data controller seriously. This Policy has been prepared to provide clear, honest, and accessible information about our data practices.
This Policy applies to all personal data processed by Lucky55 in connection with the platform, regardless of whether you are a registered Member, a visitor to the website, or someone interacting with our customer support team.
This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which together govern the relationship between you and Lucky55.
By registering an account or continuing to use the Lucky55 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| Personal Data | Any information relating to an identified or identifiable natural person — including name, contact details, identification documents, financial data, and device identifiers. |
| Data Controller | Lucky55, which determines the purposes and means by which personal data is processed. |
| Data Processor | A third party that processes personal data on behalf of Lucky55 pursuant to written instructions. |
| Processing | Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, and destruction. |
| Cookies | Small text files placed on your device by the Lucky55 platform to support functionality, analytics, and user experience. |
| KYC | Know Your Customer — the identity verification process required before processing withdrawals or in response to compliance obligations. |
Lucky55 collects personal data across several categories, depending on the nature of your interaction with the platform. The following table summarises the categories of data we may collect:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, MyKad number or passport number | Registration and KYC verification |
| Contact Data | Email address, mobile number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Registration and account updates |
| Financial Data | Payment method details (e-wallet registration name, bank account number, USDT wallet address), deposit and withdrawal history | Deposits, withdrawals, and payment verification |
| Identity Document Data | Scanned copies of MyKad (front and back), utility bills, selfie photographs submitted for KYC | KYC / compliance verification |
| Transaction Data | Betting history, game activity, bonus usage, win/loss records, transaction timestamps and amounts in MYR | Ongoing platform usage |
| Technical Data | IP address, device type and model, browser type and version, operating system, session data, login timestamps | Each platform visit or session |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
Lucky55 does not collect sensitive categories of personal data (such as racial or ethnic origin, political opinions, or biometric data) except where strictly required for identity verification purposes as part of our KYC obligations.
Lucky55 collects personal data through the following channels and mechanisms:
Lucky55 processes your personal data for the following specific, legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your Lucky55 member account, including managing login credentials and account settings. |
| Identity Verification | Verifying your identity and age (21+) through the KYC process to comply with regulatory requirements and prevent underage access. |
| Payment Processing | Processing deposits and withdrawals via supported Malaysian payment channels including Touch 'n Go eWallet, DuitNow, FPX, and local bank transfers. |
| Regulatory Compliance | Meeting anti-money laundering (AML), counter-terrorism financing (CTF), and responsible gambling obligations under applicable regulatory frameworks. |
| Fraud Prevention | Detecting, preventing, and investigating fraudulent activity, account abuse, bonus misuse, and other integrity violations. |
| Customer Support | Responding to enquiries, resolving disputes, and providing personalised assistance through our 24/7 Malaysian support team. |
| Platform Improvement | Analysing aggregated usage patterns and technical data to improve platform performance, game selection, and user experience. |
| Responsible Gambling | Monitoring play patterns to identify potential problem gambling indicators and administer responsible gambling tools such as deposit limits and self-exclusion. |
Lucky55 does not use your personal data for purposes beyond those described above without first obtaining your explicit consent or identifying a separate lawful basis for doing so.
Lucky55 processes your personal data on the following legal bases, depending on the specific processing activity:
Lucky55 does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited and controlled circumstances:
Lucky55 requires all third-party service providers to maintain appropriate security standards for any personal data they process on our behalf. We conduct due diligence on our service providers' data protection practices before engagement.
Lucky55 uses cookies and similar tracking technologies on the platform to support core functionality, maintain session security, analyse usage patterns, and improve the overall user experience. Cookies are small text files stored on your device when you visit the platform.
The following categories of cookies are used on the Lucky55 platform:
You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the Lucky55 platform. Detailed instructions for managing cookies in major browsers are available through your browser's help documentation.
Lucky55 retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and regulatory obligations. The following general retention principles apply:
At the end of each applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with Lucky55's internal data disposal procedures.
Lucky55 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, and destruction. Our security framework includes:
While Lucky55 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account by maintaining strong, unique passwords and not sharing your login credentials with anyone.
Lucky55 may transfer your personal data to, or access it from, countries or territories outside Malaysia in the course of operating the platform and engaging third-party service providers. Such transfers may occur where, for example, our infrastructure providers or KYC partners operate data processing facilities in jurisdictions outside Malaysia.
Where personal data is transferred internationally, Lucky55 ensures that appropriate safeguards are in place to protect that data, including:
By using the Lucky55 platform, you acknowledge and consent to these international transfers of your personal data, subject to the protections described in this Policy.
As a data subject whose personal data is processed by Lucky55, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting Lucky55's support team:
Request a copy of the personal data Lucky55 holds about you and information about how it is processed.
Request correction of any inaccurate or incomplete personal data held by Lucky55.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that Lucky55 restricts processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Request a copy of data you have provided to Lucky55 in a structured, commonly used, machine-readable format.
Object to processing of your personal data carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
Lodge a complaint with the relevant data protection authority if you believe your data rights have been infringed.
To exercise any of the above rights, please contact Lucky55's support team via live chat or by email. Lucky55 will acknowledge your request promptly and will endeavour to respond fully within thirty (30) days of receipt. We may require you to verify your identity before processing a data rights request.
The Lucky55 platform is strictly intended for adults aged 21 years and above. Lucky55 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
Where Lucky55 becomes aware — through KYC verification or otherwise — that personal data has been collected from a person under the age of 21, we will take immediate steps to:
If you are a parent or guardian and believe your child has accessed or registered on the Lucky55 platform, please contact our support team immediately so we can take appropriate action.
The Lucky55 platform does not contain links to external third-party websites. All navigation links on the platform direct users exclusively to pages within the Lucky55 domain (https://lucky55.cam).
Where Lucky55 integrates with third-party services — such as payment processors, KYC providers, or technical infrastructure providers — those services operate under their own independent privacy policies. Lucky55 is not responsible for the privacy practices of such third parties. Members who interact directly with third-party services (for example, by accessing their own e-wallet application to authorise a payment) do so subject to that third party's own terms and privacy policies.
Lucky55 reserves the right to update, amend, or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. The effective date displayed at the top of this Policy will be updated whenever a material revision is made.
Where Lucky55 makes a material change to this Policy — particularly any change that significantly affects how we use or share your personal data — we will provide notice to active Members via their registered email address or through an in-platform notification, in advance of the change taking effect.
Your continued use of the Lucky55 platform following the publication of any revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should cease using the platform and contact our support team to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Lucky55 handles your personal data, please contact our support team through the following channel:
Lucky55 Data & Privacy Support
Live chat: Available 24/7 via your member dashboard. Our Malaysian support team typically responds within minutes.
Email (plain text — not a link): [email protected]
All privacy-related requests will be acknowledged within two (2) business days and will be handled in accordance with Lucky55's internal data governance procedures. We are committed to resolving all legitimate privacy concerns promptly, fairly, and with transparency.
Lucky55 is strictly for adults aged 21 and above. We take responsible gambling seriously. If you or someone you know needs support, visit our Responsible Gambling page for guidance, self-exclusion tools, and deposit limit options. Please gamble responsibly.
Play with confidence knowing your personal data is handled with care, transparency, and robust security — every step of the way.